The basic, compulsory training that must be done, including general training common to many workplaces or that is specific to yours.

Overview

We’ve called this ‘mandatory’ as it’s the kind of training you tend to be given as a new employee.

It might be related to workplace compliance laws or how staff are expected to do their job. Either way, it must be done.

This kind of training has an ‘end’. There’s a list of things to tick off and achieve. And what’s mandatory for some staff may not be for others.

Everyone might need to show they can lift a box safely. But only the IT person has to have a particular Microsoft certification.

Some mandatory training will need to be maintained or renewed. For example, demonstrating first aid skills periodically to keep a qualification.

Examples

Workplace health and safety training; job-specific software or equipment training; getting and keeping a first aid qualification or safe food handling certificate; fire drills; on-the-job training during an apprenticeship; how to run a dentist’s reception desk, or open and close a cafe or food truck; any other mandatory role-based training, certifications, or competencies.

Also see

• If training helps meet legal obligations, add the records to 11.12 Licences, permits, & accreditations.
• If training helps meet compliance obligations, add the records to 11.13 Compliance.
• Consider adding completion details to 11.42 Staff record keeping.
• If training is based on your ops manuals in 12.20 or 12.30, ensure any updates are reflected here.